Support Inquiries .

For any support inquiries you can reach us during our general office hours Mondays to Fridays from 11 to 17 h by phone.

In case that we are not attainable e. g. if we are away from the office, doing support for one of you, please send us an email. We will get back to you then asap.

For any questions requiring our personal support please send us an email. Please describe your problem as detailed as possible and add appropriate screen shots if possible. We will contact you primarily by email - according to the case and complexity of the problem we will possibly want to contact you by phone so please add your current phone number.

You can reach us for any support request via the support formular.

In addition to our personal support you will find answers to frequently asked questions et al and some handbooks in pdf format on our website for download.

In this context we would like to refer again to the fact that all our support services are chargeable according to our valid hourly rates as handled so far. If you have any questions related to our rates please don't hesitate to contact us.

For any questions or inquiries related to accounting affairs, estimates, appointments for individual training courses as well as inquiries concerning customized adjustments of your software solutions please contact Fee Magdanz under fee (at) or by phone during our office times.